What is Customer Service?
Customers need support previously, during, and in the wake of making a deal. Client support offers this help through data, help, and making a confiding in condition. This help can be conveyed through a wide range of media, similar to telephone, email, online talk, web-based life, instant message, and the sky is the limit from there. Customer care can be an incredible method to recognize your business from your rivals.
1. Customer Service Representative at VIPdesk Connect
VIPdesk Connect’s Customer Service Representative, we call Brand Ambassador provides customer service and Tier 1 technical support with a friendly, human tone for a variety of consumer electronics brands and products and is responsible for problem resolution with a focus on creating customer loyalty and providing a positive customer experience.
The Customer Service Representative uses both passion and knowledge of the products to ensure an authentic and personal experience that promotes brand loyalty. The Customer Service Representative troubleshoots and resolves customer issues, taking ownership of the issues, and following through to solve problems while exercising patience and willingness to resolve simple and complex inquiries with positive energy.
Responsibilities:
- Handle customer inquiries via all channels (phone, email, chat, SMS), providing appropriate solutions in a timely manner that is representative of the brand’s culture and customer base
- Utilize critical thinking skills to analyze information, provide accurate remote troubleshooting of products and related support; diagnose and resolve issues following best practices, guidelines, and policies
- Escalate critical issues following appropriate policies and procedures. Read More…
Qualifications:
- HS degree or equivalent required; Associate degree or some College preferred
- 1+ years of customer service experience, experience in a virtual contact center a plus
- 6 months+ relevant experience in post-sales technical support
- Knowledge of basic troubleshooting
- Excellent interpersonal skills; strong oral and written communication skills
- Proficiency with Microsoft Office suite of applications including Teams
- Able to type at least 35 words per minute with minimal errors. Read More…
2. Remote CustomerService Representative at SYKES
Work from home with SYKESHome as a
Remote Customer Service Representative to answer questions and provide
solutions to customers from the comfort and safety of your own home! Begin a remote-based career with a team that pioneered work-at-home
- Full benefits package including medical, dental, life, vision insurance
- Company matched 401 K retirement plan
- Generous paid time off
- Opportunities for advancement more than 20 years ago, representing many of the world's leading brands.
Required qualifications, skills and experience
3. Customer Service Representative at Sitel
Job nature:
- Sitel is looking for passionate customer service associates who can live and breathe our core values?
- We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.
- Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.
- What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.
Requirement:
- WOW Customers over the phone, online chat, or email
- Ability to multi-task and adapt to changes quickly
- Enthusiasm and a Be BOLD attitude with great customer service skills
- A problem solver with keen attention to detail
- A WORK Together approach with open communication, excellence in service, integrity, and accountability
- Knows how to address customer concerns creatively and share feedback with other teammates
- Build TRUST by working as a team member, as well as independently, with minimal supervision
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- High school diploma or GED equivalent
- Minimum of 18 years of age
4. Customer Support at Iubenda
Iubenda is looking for a US (native) customer support agent to lead all support activities (chat, email, documentation, no phone) directed to our customers in the English language markets.
Requirements:
- Your mother tongue is English and you are able to speak & write it perfectly;
- You have previous experience in online customer care roles;
- You like to sell and improve the lives of web and app developers.
- You have a legal background or legal experience of some sort;
- You have experience in writing documentation, guides and articles;
- You are sales oriented;
- Surprise us with anything on top, like the Italian language skills.
Benefits:
- LEARNING BUDGET - We’ll sponsor your professional growth by providing a budget that can be used for courses, events, workshops and books.
- REMOTE WORK - You can work from one of our offices in Italy or remotely. We are used and fully structured to onboard people who rather work full-time remotely.
- WORKPLACE FLEXIBILITY - Aside from having two offices in Italy, in Bologna and Milan and both being incredibly well located nice places to work from, we have a remote work policy for those not under a remote contract (52 days per year).
- COMPANY RETREATS - Twice a year (summer and winter) we get together in amazing destinations to work, bond and enjoy team-building activities. We offer a fully paid week-long retreats to places like Val D'Orcia, Capri, the Dolomites or the Tonnara di Scopello. Read More...
5. Customer Service Representative at Cognosante
Cognosante’s Customer Service Representative provides
information directly to customers via phone. The Customer Service
Representative reports directly to the Customer Service Team Lead. This is an
entry-level position.
Responsibilities:
- Taking inbound customer service calls
- Utilize scripts, standard operating procedures, and training materials to respond to inquiries in a courteous, timely and professional manner
- Provide accurate responses and documentation of inquiries and complaints from consumers
- Adhere to the Privacy Act as it relates to the confidentiality of information received
- Report problems that occur and assist with the resolution
- Adhere to and support service level metrics that includes schedule adherence, average handle time, response accuracy and quality metrics
- Overtime may be required
- Regular and Predictable Attendance Required
- Maintain a current understanding of the Program's standard operating procedures, processes and Program policies as provided during training.
Qualifications:
- U.S. Citizenship required or Ability to work in the United State without restriction
- High School diploma or equivalent required
- Minimum 6 months of customer service/secretarial/telemarketing experience required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent listening, interpersonal and leadership skills, and the ability to organize simultaneous tasks
- Proven ability to work as a team member is required
- Must receive a passing score on required training modules
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